Your one source solution for a complete range of
automated teller machine services is MVMC. From maintenance to repairs
to cash replenishment, service technicians are dedicated to ensuring
minimal downtime for your ATM network.
In addition, our reporting services are unparalleled in the industry.
Every detail of service, every deposit slip, every rejected card is
electronically recorded into a comprehensive digital database, via our
in-house Financial Security Division.
In situations requiring cash replenishment, minor maintenance or repair
services, MVMC armed guards provide the ultimate in security for both
the ATM and our own technicians. As an ISO (Independent Sales Organization),
MVMC provides the tightest security possible.
THE ATM MANAGEMENT
DIVISION IS A FULL-SERVICE PROVIDER FOR:
Cash replenishment - both scheduled and on demand
Vault cash services
First line & second line maintenance
Currency verification
Vendor escort for major manufacturers
Electronic wire transfers
Network service (i.e. NowCash)
Administrative services
Daily deposit sweeps from branch or remote sites
Armored guard services
ATM
SERVICE CALLS:
Preventive maintenance scheduling
Follow-up ETA notification and management of service calls
Repeat service call escalation management
Multi-vendor/technician meeting management
Digital voice service calls/fault management features
Calendar management of ATM and vendor service hours
Unscheduled error detection and resolution
ATM CUSTOMER TECHNICAL
SUPPORT
MVMC also offers complete care 24 hours a day, seven
days a week, through its ATM Customer Technical Support center. If a
customer has a problem with their account (or your ATM), courteous help
is only a phone call away. A knowledgeable, professional support specialist
will guide them through the necessary steps to complete their transaction.
Support specialists can provide assistance with:
Alternate ATM locations
Error messages/codes
Branch hours, telephone numbers, contacts
Bank funds availability policy
Account services, fees
Transaction limits
ATM network affiliations
Accounts accessible through ATM
You can count on MVMC for efficient and dependable ATM management and
service, plus a team of competent and effective support specialists
qualified to care for your customers.
